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[Case Study of Reception System Implementation] Kengo Kuma & Associates

The ability to make Teams calls was the deciding factor for the introduction! Streamlining the procedures for handling inquiries at the reception.

We would like to introduce a case where Kengo Kuma & Associates implemented the iPad-based reception system "Smart at reception." They were looking for a reception system compatible with Teams calls, so they conducted a short trial and quickly decided to implement it. Previously, calls were made from the reception desk using a fixed phone intercom, and the general affairs staff would relay the calls, which resulted in unnecessary tasks as they had to search for the appropriate person each time. However, after the implementation, contacts are now delivered directly to the relevant personnel, allowing the general affairs staff to focus on other tasks. [Situation Before Implementation] - They were looking for a reception system compatible with Teams calls. - Calls were made from the reception desk using a fixed phone intercom, and the general affairs staff were relaying the calls. - A fixed phone, intercom number chart, and seating chart were placed at the reception. *For more details, please download the PDF or feel free to contact us.